Welcome to the Dymatize Nutrition website. We ask that you review the following basic terms that govern the use of the site and the purchasing of products from our site. By using Dymatize’s website you agree to follow and be bound by these terms. These terms may be changed from time to time and your use of the site following any such changes shall confirm your agreement to follow and be bound by the terms as modified.
All of the content on Dymatize’s website including product images, trademarks, illustrations, designs, icons, photographs, artwork, images, and any video and/or audio materials are copyrights, trademarks, and other intellectual property owned, controlled, exclusively by Dymatize Enterprises.
The contents of Dymatize’s site is intended for the personal non-commercial (aside from purchases by you from our site) used by visitors to the site. You may not copy, reproduce, publish, transmit, or otherwise use any copyrighted or trademarked materials present on this site without prior written consent. This includes using Dymatize trademarks for metatags, in hidden text or otherwise using the trademarks for the purposes of gaining a higher ranking from search engines. Dymatize retains all rights in its copyrights and trademarks, trade names, brand names, and trade dress depicted on this site. You should be aware that will aggressively enforce all these intellectual property rights in the content.
Links may be established on Dymatize’s website to those owned by third parties. Dymatize does not control any such third party websites and is not responsible for any damages you may suffer from using such third party sites. Linking to Dymatize’s website is prohibited without Dymatize’s prior written consent.
Dymatize may, from time to time, make revisions to its website, and reserves the right to do so without recourse from any user.
Any comments or feedback submitted by users of the website shall be and remain the property of Dymatize. Dymatize is under no obligation to pay for or respond to any such comments or feedback provided by users.
The contents of the Dymatize website are provided on an as is basis, without warranty of any kind, neither expressed or implied, including without limitation, warranties of merchant ability or fitness for a particular purpose. You use Dymatize’s site at your own risk and you assume all responsibility. Dymatize will not be responsible for any damages you may suffer as a result of your use from this site.
Dymatize products have been formulated and produced to the highest quality standards. If you are dissatisfied with the experience you have had, please let us know about it so that we can rectify the situation for you. If you suspect that the quality of the product is not right, please hold on to the product, note the lot number printed on the container and then contact our Consumer Hotline by phone or reach us via the website to let us know about the situation. Depending upon the situation, we will collaborate to find the best solution for you.
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All refunds related to returns that are not a result of our error will have the original Shipping and Handling fee removed from the total refund amount. You will also be responsible for return shipping charges back to our facility.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please call our Consumer Hotline at (888) 334-LEAN (5326) and a representative will be happy to assist you with processing your return.